Order Tracking

Order Tracking

We want you to know exactly where your order is, every step of the way. Here's how tracking works when you order from DVRGE.

1. Order Confirmation

As soon as you place your order, we'll send an order confirmation email to the address you provided at checkout. This confirms we've received your order and includes your order number and a summary of what you purchased. If you don't see this email within a few minutes, check your spam or promotions folder before reaching out.

2. Shipping Confirmation & Tracking

Once your order has been packed and labeled for shipping, we'll send a shipping confirmation email. This email contains your tracking link — just click it to follow your package's journey to your door.

Please note: it can take 24–48 hours after you receive your shipping confirmation for the first tracking scan to appear. If your tracking link shows no movement right away, this is normal — it simply means the carrier has your label in the system but hasn't scanned the package yet. Tracking will begin updating once the package is picked up and in transit.

3. Delivery Updates

We'll keep you posted as your package nears your door. You'll receive two more email notifications:

  • Out for Delivery — sent when your package is on the delivery vehicle and arriving that day
  • Delivered — sent once your package has been marked as delivered to your address

If you receive a delivery confirmation but can't locate your package, check any secure spots where carriers commonly leave parcels, and confirm whether a household member or neighbor accepted it. If it still doesn't turn up, reach out and we'll help.

4. Track From Your Account

You can also track your order anytime by logging into your account. Once signed in, go to your order history to view the current status of your order and access your tracking information — no need to dig through your inbox. If you checked out as a guest, you can use the tracking link in your shipping confirmation email instead.

5. Can't Find Your Tracking Email?

If you haven't received your shipping confirmation, try the following:

  • Check your spam, junk, or promotions folder
  • Confirm the email address you used at checkout was entered correctly
  • Allow a little time — orders are shipped in the order they're received, and you'll be notified the moment yours is on its way

If you still can't locate your tracking information, we're happy to help. Just reach out with your order number and we'll track it down for you.

6. Need Help?

For any questions about your order or tracking, contact us: mail@dvrge.co