Refund policy
Refunds, Returns, Exchanges
Items purchased through our online store may be returned for a refund or exchanged within 30 days of receiving the product (delivery date per shipment tracking). Items must have all original tags attached, UNUSED and in NEW condition. Return labels will be sent to the customer via email to be downloaded and printed by the customer. Please hold on to and use the original box for returns.
- We will refund for the value of the item minus a return label fee of $20 for U.S. orders and $40 for International orders.
- Original shipping costs will not be refunded.
Contact us at mail@dvrge.co with your information and order number to start the process for your return.
Refunds are processed within 7 days after the product is received.
Order cancellations are allowed before shipment occurs by emailing us at mail@dvrge.co. Shipment is when the package has been scanned by the carrier and in their hands. If you cancel an order once shipment has occurred, the above return policy applies and you will incur a $20 return label fee.
Returns are accepted by mail only through a return label. Return shipping is paid for by the customer through a $20 return label fee for U.S. orders ($40 for international orders) and is deducted from your refund. Refunds are returned to the original payment method.
All items purchased through our store are eligible for returns per this policy.
Damaged, Defective, or Incorrect Items
If an item is damaged during shipment or an incorrect item is sent, please take photos and email them to mail@dvrge.co. In these cases where items are damaged during shipping or incorrectly sent, we will not charge a return label fee. We will send out a new item as soon as we receive and confirm the damaged item. If an item is defective, this qualifies under our warranty for manufacturer defects and can be exchanged or returned for a refund and no return label fee will be assessed. For damaged, defective, or incorrect items. We will resolve these issues as quickly as possible. Emails received on these matters will be responded to within 24-48 hours. All replacements will be processed within 7 business days.